Creator: <%= ticket.user.username %> <% if (ticket.user.authLevel===1) { %> (Admin) <% } %>
Created: <%= new Date(ticket.createdTimestamp).toLocaleString() %>
Updated: <%= ticket.updatedTimestamp ? new Date(ticket.updatedTimestamp).toLocaleString() : 'N/A' %>
Description: <%= ticket.description %>
Priority: <% switch (ticket.priority) { case 5: %>Very High<% break; case 4: %>High<% break; case 3: %>Normal<% break; case 2: %>Low<% break; case 1: %>Minimal<% break; default: %>Unknown<% break; } %>
Status: <% if (ticket.status===0) { %> Open <% } else if (ticket.status===1) { %> In Progress <% } else if (ticket.status===2) { %> Completed <% } else { %> Unknown <% } %>
New Message
<%= ticket.user.username %> <% if (ticket.user.authLevel===1) { %> (Admin) <% } %>
<%= new Date(message.timestamp).toLocaleString() %>
<%= message.message %>